A garage door that’s popped off the track is one of those problems that looks manageable until you get closer and realize how much tension and weight are involved. Getting it wrong can mean a serious injury or a much more expensive repair.

This guide walks you through what to do first, what causes a garage door to come off track, and when it’s time to stop and call a professional.

What to Do If Your Garage Door Falls Off the Track

Here are five steps to take if you realize your garage door has come off the track.

Step 1: Stop Using the Door Immediately

The moment you notice your garage door is off track, stop operating it. Running a door that’s off its rails strains the opener motor, bends the tracks further, and puts stress on the cables and springs. If the door is halfway open, leave it. Don’t force it up or down manually.

Step 2: Disconnect the Opener

Pull the red emergency release cord hanging from the opener rail. This disconnects the door from the automatic drive so the opener doesn’t try to force a misaligned door. Once disconnected, the door should stay wherever it is; don’t try to move it yet.

Step 3: Assess the Situation

Look at both tracks and identify where the door has separated from the rail. Take note of:

• Whether the door is still level or visibly tilted to one side
• Whether any track sections are visibly bent or pulled away from the wall
• Whether the cable on either side looks slack, frayed, or detached
• Whether any rollers are visible outside the track

If you see bent metal, a broken cable, or the door is significantly off center, stop here and call a technician. These are signs the problem goes beyond a simple roller pop-out.

Step 4: Check Whether It’s a Minor Roller Issue

If the door is level, the tracks look intact, and only one roller appears to have slipped out near the bottom of the track, you may be dealing with a straightforward pop-out. This is the one scenario where a careful homeowner can sometimes guide the roller back into the track using locking pliers to gently widen the track opening, reseat the roller, and close the gap back with pliers. 

This only applies to the top section. Never attempt to work on the bottom section of the door, the cables, or the torsion spring; the spring tension in those areas is dangerous without professional tools and training.

Step 5: Test Carefully Before Reconnecting the Opener

If you’ve reseated a roller and the door moves freely by hand without binding or resistance, reconnect the opener and run a slow test cycle. Watch and listen. If anything sounds off or the door hesitates, disconnect again and call a technician before using the door further.

Common Causes of a Garage Door Coming Off Track

Understanding why your door came off track helps prevent it from happening again. Here are some of the most common causes. 

• Impact damage: Hitting the door with a vehicle, even a minor bump, is the most common cause of a door coming off track. The force shifts the panels and pushes rollers out of position.
• Worn or broken rollers: Rollers wear down over time. A cracked or seized roller can jump the track during normal operation, especially on a door that hasn’t been maintained recently.
• Bent or misaligned tracks: Tracks can bend from impact, loose mounting hardware, or years of vibration. Even a small bend creates a point where rollers consistently jump. If your garage door keeps coming off track in the same spot, bent or misaligned tracks are the likely cause.
• Broken cable: When a lift cable snaps, one side of the door loses support and can drop suddenly, pulling the door off its rails. A broken cable almost always requires professional repair.
• Loose or missing hardware: Mounting bolts that secure the tracks to the wall can loosen over time, allowing the track to shift during operation. Regular maintenance catches this before it causes a problem.

When to Call a Professional

Call Garage Door Doctor for emergency garage door repairs instead of attempting a DIY fix if:

• The door is visibly tilted or off center
• You can see a broken or slack cable on either side
• The track is bent, pulled away from the wall, or damaged
• The problem involves anything above the bottom panel
• The door has come off track more than once in the same area
• The torsion spring above the door looks different than usual

Garage doors are one of the heaviest moving parts in a home. The springs alone store enough tension to cause serious injury if mishandled. For anything beyond a simple bottom roller pop-out, professional service is the right call. 

Restore Your Garage Door to Working Order

Garage Door Doctor serves Greenwood, Indianapolis, Carmel, Fishers, Noblesville, and communities throughout Central Indiana. We offer 24/7 emergency service for doors that can’t wait and upfront pricing so you know what to expect before we start.

Contact our team to schedule a same-day service visit.

Can you open a broken garage door? If you pressed your garage door button and it didn’t work, contact Garage Door Doctor.

We know a broken garage door hinders your home’s security. However, we stay open 24/7 to help. Keep reading to discover how to manually open a garage door and how we can fix it.

How the Garage Door Opener Works

How does a garage door open and close? Nearly every modern garage door uses an automatic opener.

Pressing the button on your door opener’s remote sends a signal to a sensor mounted to the motor on the ceiling. It activates the drive system, which pulls the door up using cables.

You’ve probably heard of springs, but what do they do? They balance the weight of a heavy door. During operation, they contract and expand to make the door opener’s job easier.

Opening a Garage Door Manually

Not every broken door opens with manual effort, depending on the nature of the damage. For example, most people can’t lift the door’s weight when it has a broken garage door spring. To raise the garage door, use the following steps:Exercise caution: If the door won’t budge, consider waiting for a professional to safely open it. Practice safety precautions like moving kids and pets out of the way.

1. Pull the emergency release cord: Can you open a broken garage door? Probably. Find the red cord hanging from the center rail and pull it.
2. Test the disengaged opener: After activating the emergency release handle, test if you can lift the garage door.
3. Lift slowly: To avoid further damage or injury, raise the panel gently. You may need another person to help if the door has broken springs.
4. Secure the garage door: If the door has intact torsion or extension springs, it should stay open. Otherwise, secure it with a beam or locking pliers.
5. Call for repairs: Unless you’re waiting for a power outage to end, call for repairs so you can open your garage door normally.

The Most Common Causes of a Broken Garage Door

When homeowners can’t open the garage door and access their vehicle, they most likely have one of the following problems.

Broken Torsion Springs

Your garage door has either extension or torsion springs. While the latter is the more popular option because it can lift more weight, some homeowners prefer the affordability of extension springs.

Broken garage door springs are one of the most common problems. You’ll need a trained technician to replace them.

Worn or Dirty Rollers and Tracks

The rollers act like wheels, guiding the door along the tracks to stay aligned. If they become worn, opening the door manually becomes difficult as it may jam.

Does the door look uneven, with one side raised and the other flush on the ground? You may have an alignment issue.

Tracks can also clog with dirt or run low on lubrication. The door may start opening automatically and stop or make a loud squeaking sound. A certified technician can repair these issues.

Dented and Warped Panels

Can you open a broken garage door? If extreme temperatures warp the panel, it can jam or stick when the automatic opener activates.

You’ll likely need a completely new door. However, you won’t pay to fix a broken opener.

A dented panel likely won’t hinder how easily you can open your garage door, but it’s still a common type of damage. It often indicates a more widespread problem or lack of maintenance that can affect your ability to open the garage door.

Snapped Cables or a Broken Opener

The electric opener and cables technically comprise two separate components, but they work together. These components can malfunction in the following ways:

• Miscalibrated sensor: A dirty or miscalibrated sensor can’t read the signal from the remote.
• Dead batteries: A remote with dead batteries can’t open a garage door automatically.
• Snapped cables: Cables can snap or fray over time and prevent the motor from working with the springs to open or close the door.
• Worn-out motor: Just like the engine in your vehicle, the garage door motor experiences wear and tear. Eventually, it may break.

Schedule Repairs for a Door With a Broken Spring and More Today

Now that you know the answer to “Can you open a broken garage door,” reach out to Garage Door Doctor whenever you have an issue. If you can’t operate the heavy door, we can help with our emergency assistance. We prioritize safety, satisfaction, and quality results.

Book online by calling (317) 342-4995.

Springs are one of the most important metal components in garage door systems. Despite their importance, these parts sometimes break, preventing you from using your garage door opener to operate the doors. You could even struggle to open the door manually, which isn’t advisable under such conditions.

So, why do garage door springs break? Our experts at Garage Door Doctor explain everything you should know about why springs fail and what you can do to minimize the risk.

Types of Garage Springs

Before learning why garage door springs sometimes break, you should know the two primary types. Extension springs are systems that installers mount on either side of the garage door track. As the door opens and closes, a system of cables and pulleys expands and contracts the components.

The torsion variety consists of tightly wound springs on a steel shaft that sit horizontally above the garage door opening. Cable drums on both ends of the shaft help operate the system.

Common Causes of Broken Garage Door Springs

Why do garage door springs break? These are the most common reasons.

High Tension on Springs

Too much tension on a spring can cause them to snap. Excessive stress leads to weakness, even though these tempered steel components can bear a lot of weight.

Wear and Tear

The design and production of these metal parts allow them to work for a certain number of cycles. As they approach the end of their lifespan, their performance will suffer. Cracks or breaks within the coils are clear indicators of impending failure.

Extreme Weather Conditions

High humidity levels promote rust and corrosion in metal. A spring is no exception. A rusty spring is more likely to snap than one without corrosion issues.

These parts are also susceptible to premature breakage due to temperature fluctuation that causes them to expand and contract too often. Cracks can form under these conditions.

Improper Installation

If somebody installs or adjusts a spring incorrectly, it can compromise its performance and safety. Uneven weight distribution and misalignment on the door could occur before total failure.

Helpful Article: How To Know When Your Garage Door Springs Need To Be Repaired 🔗

What Happens to Garage Door Systems With Faulty Springs?

A damaged spring means you have a broken garage door. You can’t open and close it manually because it is too heavy. The likelihood of an open door crashing down and causing a severe injury is too high with broken extension or torsion springs.

Warning signs of a broken spring include:

• A crooked or unbalanced door
• Unusual sounds, like a loud bang, from the garage
• Loose cables
• Visually broken garage door spring
• Jerking motions during operations
• Slow operation

How To Avoid Broken Springs

Now that you know the answer to ” Why do garage door springs break?” it’s important to learn how to care for these components to ensure door functionality and avoid serious injury.

Here is what you need to do:

Get Professional Inspections

Like other systems in your home, your garage door needs annual inspections from a trained professional. A local garage door company, like Garage Door Doctor, has the necessary tools and experience to assess door any spring for signs of damage or faulty installation.

Provide Regular Maintenance

Garage door springs will eventually break, but that doesn’t mean you don’t have to maintain them. Proper maintenance will extend the components’ lifespan and prevent operational challenges with the garage door.

Check the tension of each spring regularly. If something seems off, contact a technician to adjust it. To prevent sudden breakage, you should also apply a silicone-based lubricant, such as white lithium grease, several times a year.

At least once a season, you should assess the door’s balance. To do so, pull the emergency release cord to switch the garage door system to manual mode.

Lift the door halfway, and then carefully let it go. If the door sags instead of remaining completely still, your garage door springs may need replacement or adjustment.

Contact Our Local Overhead Door Company for More Help With Your Garage Door Springs

Why do garage door springs break? Spring breakage occurs for many reasons, including extreme temperature changes, excessive spring tension, and normal wear and tear. When it happens to you, turn to our experts at Garage Door Doctor for spring replacement.

As one of Indianapolis’s top garage door service providers, our technicians can expertly repair and install new springs and ensure their functionality. Your safety is our top priority. We have the proper training to address any issue within your system, including door springs and garage door motors.

Avoid further damage to your garage door. Call Garage Door Doctor today at 317-342-4995.

When your garage door stops working unexpectedly, it can disrupt your entire day and compromise your home’s security. An emergency garage door repair becomes necessary when it suddenly malfunctions, preventing you from safely entering or exiting your space. In this guide, Garage Door Doctor will explain everything you need to know about emergency repairs and the most common issues that require immediate attention.

Common Signs You Need Emergency Garage Door Service

Your garage entryway is a complex system with multiple components that work together seamlessly to provide safe, reliable operation. When one part fails, it can cause the entire system to malfunction, leading to potentially dangerous situations that require immediate professional attention. 

Common emergencies include the following:

• A broken spring: A loud bang followed by your system becoming extremely heavy or impossible to lift
• A misaligned track: Grinding noises or uneven movement that can quickly lead to more extensive damage if not addressed promptly
• Remote failure: Inability to open or close your system automatically, which becomes critical when you can’t access your vehicle or secure your home
• A jammed door: Indicates potential problems ranging from track debris to serious mechanical failures that compromise operation
• Motor issues: Unusual noises, slow operation, or complete system failure that leaves your system vulnerable and puts your home’s security at risk
• Cable damage: Frayed or snapped cables that prevent safe operation and require immediate repair work due to their high-tension nature

Professional Repair Requirements

Emergency repairs often involve complex mechanisms that require specialized knowledge. A cable repair must be handled carefully, as these components are under high tension and can cause serious injury if not managed properly.

When your entryway encounters problems, attempting DIY repairs can lead to damage, injuries, void warranties, and increased costs later on. Licensed technicians have the proper tools and safety equipment to handle high-tension components without risk. Their extensive training ensures all repairs meet manufacturer specifications and safety standards.

What To Expect During Emergency Repairs

When you call for an emergency repair, the process typically begins with a thorough diagnosis of the problem. A qualified technician will carefully inspect all components, including springs, cables, tracks, and electronic systems, to identify both the immediate issue and any potential underlying problems.

The repair process usually involves:

• Complete safety inspection of all components
• Testing of electronic systems and safety features
• Replacement of damaged or worn parts with quality components
• Thorough lubrication of moving parts
• Final testing to ensure proper operation

After completing repairs, technicians will walk you through what was fixed and provide maintenance recommendations to help prevent future emergencies. They can also answer questions about your system’s operation and safety features.

Trust Garage Door Doctor for Your Emergency Needs

Having an emergency garage door repair service you can count on provides peace of mind when unexpected issues arise. We at Garage Door Doctor understand how stressful a malfunctioning entryway can be. 

Our team specializes in rapid response services with the expertise to handle your emergency. For immediate assistance with your garage door in Indianapolis, Indiana, contact the Garage Door Doctor at (317) 342-4995.

Garage doors are a common feature in many homes, providing convenience and security for families. However, they can also pose safety risks if not properly maintained and used. In this blog post, we’ll explore essential garage door safety tips for families to ensure the well-being of everyone in your household.

 

Understanding Garage Door Safety Risks

Garage doors, while offering convenience and security, also harbor potential safety hazards that every homeowner should be aware of. Here’s a deeper look into these risks:

• Pinch Points and Entrapment: Garage doors consist of numerous moving parts, including rollers, hinges, and springs. These components create pinch points where fingers, hands, or even clothing can become trapped, leading to painful injuries or amputations. Additionally, the space between the bottom of the garage door and the ground can pose an entrapment risk for children or pets, especially if the door lacks safety features like an auto-reverse mechanism.
• Falling Doors: Improperly maintained or malfunctioning garage doors can suddenly fall, posing a significant danger to anyone in their path. This risk is particularly heightened with older or poorly balanced doors that may not have adequate safety mechanisms in place to prevent unexpected closures. A falling garage door can cause severe injuries, including head trauma, fractures, or even fatalities.
• Carbon Monoxide Poisoning: Attached garages, commonly used for vehicle storage, can become a source of carbon monoxide buildup if vehicles are left running with the garage door closed. Carbon monoxide is a colorless, odorless gas that can be deadly in high concentrations. Without proper ventilation or carbon monoxide detectors, families may unknowingly expose themselves to this silent killer, leading to illness or death.
• Inadequate Lighting and Visibility: Poor lighting in and around the garage area can increase the risk of accidents and injuries, especially during nighttime operations. Limited visibility may make it difficult to spot obstacles or obstructions in the garage door’s path, increasing the likelihood of collisions or entrapments. Insufficient lighting also creates an inviting environment for burglars or intruders, compromising home security.
• Lack of Maintenance: Neglecting regular maintenance and upkeep of garage door systems can exacerbate safety risks over time. Components such as springs, cables, and tracks are subject to wear and tear from frequent use and exposure to the elements. Failure to address issues promptly, such as rusty springs or misaligned tracks, can lead to mechanical failures and potentially hazardous situations.

Regular Inspection Checklist for Garage Door Safety

Performing routine inspections of your garage door system is essential for identifying potential issues and ensuring the safety of your family and property. Here’s a comprehensive checklist to guide you through the inspection process:

Visual Inspection:

Examine the garage door panels for signs of damage, such as dents, cracks, or warping, which could compromise structural integrity.

Inspect the weatherstripping along the bottom of the door to ensure it provides a tight seal, preventing drafts and debris from entering the garage.

Check the condition of the springs, cables, and pulleys for any signs of wear, fraying, or corrosion. These components are under high tension and can pose serious risks if they fail.

Test Safety Features:

Test the auto-reverse mechanism by placing a sturdy object, such as a wooden plank or a roll of paper towels, in the path of the closing door. The door should automatically reverse direction upon contact with the object.

Verify the functionality of the photoelectric sensors, located near the bottom of the door tracks, by waving a broomstick or similar object in front of them while the door is closing. The door should reverse immediately if the sensors detect an obstruction.

Lubrication:

Apply a silicone-based lubricant to all moving parts, including hinges, rollers, tracks, and springs, to reduce friction and prolong their lifespan. Avoid using grease or oil-based lubricants, as they can attract dirt and debris.

Balance Test:

Disconnect the garage door opener by pulling the release handle or cord, usually located near the opener motor.

Manually raise the door halfway and release it. If properly balanced, the door should remain in place without falling or rising. If it moves, it may be unbalanced and require adjustment by a professional technician.

Check Hardware:

Inspect all bolts, nuts, and screws securing the garage door tracks, brackets, and hardware. Tighten any loose fasteners to ensure stability and prevent components from coming loose during operation.

Operational Test:

Operate the garage door through a complete cycle, both opening and closing, using the wall-mounted control button or remote opener. Observe any unusual noises, jerky movements, or delays in operation, which could indicate underlying issues requiring attention.

Safety Labels and Manuals:

Ensure that all safety labels, warnings, and instructions provided by the manufacturer are clearly visible and legible. Familiarize yourself and your family members with the proper operation and emergency procedures outlined in the garage door’s user manual.

Regularly performing these inspections and maintenance tasks will help identify potential safety hazards early and ensure that your garage door operates smoothly and safely for years to come. If you encounter any concerns or issues beyond your expertise, don’t hesitate to seek professional assistance from a qualified garage door technician.

Incorporating Technology for Enhanced Garage Door Safety

Advancements in technology have revolutionized the way we interact with and safeguard our homes, and garage door systems are no exception. By leveraging innovative technologies, homeowners can enhance the safety and security of their garage doors. Here are some key technological solutions to consider:

Smart Garage Door Openers:

Smart garage door openers enable remote monitoring and control of your garage door via smartphone apps or web interfaces. This allows you to open, close, and monitor the status of your garage door from anywhere with an internet connection.

Many smart garage door openers also provide real-time notifications to your smartphone, alerting you whenever the door is opened or closed. This feature adds an extra layer of security, allowing you to stay informed about activity around your garage.

Some advanced smart openers even offer geofencing capabilities, automatically opening or closing the garage door based on your smartphone’s GPS location. This hands-free operation ensures that your garage door remains secure when you leave home or return.

Battery Backup Systems:

Power outages can leave traditional garage door openers inoperable, potentially trapping vehicles inside or compromising home security. Battery backup systems provide an added layer of reliability by allowing your garage door to function even during power failures.

These backup systems typically consist of rechargeable batteries that automatically engage when mains power is lost. They ensure continued operation of your garage door opener, allowing you to access or secure your garage during emergencies.

Motion-Activated Lights:

Motion-activated lighting systems enhance visibility and security around your garage door area. These lights automatically illuminate when motion is detected, deterring potential intruders and providing added safety for family members returning home after dark.

By illuminating the surrounding area, motion-activated lights make it easier to navigate driveways, walkways, and entry points, reducing the risk of accidents or falls in low-light conditions.

Smart Home Integration:

Integration with smart home ecosystems, such as Amazon Alexa, Google Assistant, or Apple HomeKit, allows seamless control and automation of your garage door alongside other connected devices in your home.

With voice commands or automated routines, you can integrate your garage door into broader home security and convenience systems. For example, you can set up routines that automatically close the garage door at bedtime or when you leave the house, enhancing both safety and peace of mind.

Remote Monitoring and Alerts:

Some advanced garage door systems offer remote monitoring capabilities, allowing you to check the status of your garage door and receive instant alerts on your smartphone or via email.

These alerts can notify you of any unauthorized access attempts, unusual activity, or malfunctions detected by the garage door system. By staying informed in real-time, you can take prompt action to address potential security threats or technical issues.

By incorporating these cutting-edge technologies into your garage door system, you can elevate safety, convenience, and peace of mind for you and your family. Whether you’re controlling your garage door remotely, receiving instant notifications, or integrating it with your smart home ecosystem, technology offers powerful tools to enhance the safety and security of your home’s entry points.

Final Thoughts

Ensuring the safety of your garage door isn’t just about protecting your property; it’s about safeguarding the well-being of your loved ones. By prioritizing regular inspections, adopting advanced technologies, and maintaining awareness of potential risks, you can create a secure environment that minimizes the likelihood of accidents and enhances peace of mind.

Remember, garage door safety is an ongoing commitment that requires attention and diligence. Incorporating technology, such as smart openers and motion-activated lights, can significantly enhance the security and convenience of your garage door system. Additionally, staying proactive with routine maintenance and inspections can help identify and address potential issues before they escalate into safety hazards.

 

FAQ

How often should I inspect my garage door for safety?

 It’s recommended to inspect your garage door for safety at least once every six months. However, if you notice any unusual sounds, movements, or signs of wear and tear, such as frayed cables or misaligned tracks, it’s important to perform an inspection promptly. Additionally, scheduling professional maintenance annually can help ensure that your garage door remains in optimal condition and operates safely.

What should I do if my garage door doesn’t reverse when it encounters an obstacle?

If your garage door fails to reverse when it comes into contact with an object or obstruction, it’s a critical safety issue that requires immediate attention. First, check the photoelectric sensors located near the bottom of the door tracks to ensure they’re properly aligned and free from obstructions. If the sensors are functioning correctly, the problem may lie with the auto-reverse mechanism or the garage door opener. In such cases, it’s best to consult a qualified garage door technician to diagnose and resolve the issue.

 

Are there any additional safety features I can add to my garage door system?

Yes, there are several additional safety features you can incorporate into your garage door system to enhance protection for your family and property. Some popular options include:

• Adding a battery backup system to ensure continued operation during power outages.
• Installing a keypad or smart lock system for secure keyless entry.
• Upgrading to insulated garage doors to improve energy efficiency and temperature regulation.
• Implementing motion-activated lighting around the garage area to enhance visibility and deter intruders.
• Integrating your garage door system with a home security system for comprehensive monitoring and control.
• Consulting with a garage door professional to explore customized safety solutions tailored to your specific needs and preferences.

Do you notice something isn’t right with your garage door? Many garage door problems originate with the springs that support them. After all, torsion and extension springs are what support a door’s weight as it moves up or down. A broken garage door spring can therefore cause a major safety problem, but here are 9 signs that indicate it’s time for professional repair.

1. The Garage Door Is Off Balance

Any changes in how your garage door opens and closes can be due to a balance issue. Symptoms include differences in speed or any difficulty operating the door. Even if the balance problem isn’t directly caused by a broken spring, excess strain can wear out and damage even new garage door springs.

2. The Garage Door Stops After 6 Inches

Torsion springs support the entire weight of the door. When they’re faulty, the door might not lift the full height of the opening, typically not more than six inches off the ground. The safety system can also trigger this; if the sensors are operating normally and nothing is obstructing them, check the springs next. Safety features may be reacting to the extra force to prevent further damage.

3. The Garage Door is Jerky

Jerky movement is a common sign of damaged garage door extension springs. If the door is jerky when you open or close it, there may be a broken spring. The overall impact on the system depends on whether it is designed to run with one or two springs.

4. The Garage Door Falls Too Fast

Operating a garage door with a broken spring, combined with the weight of the door, can prevent it from running at a controlled rate of speed. The effects range from a slightly higher closing speed to the door crashing to the ground.

5. The Door Is Too Heavy to Lift

Is your garage door like dead weight? If so, a broken extension spring may be the culprit. This will be true even if you use the red emergency release cord.

6. Gaps in Springs

Garage door torsion springs are tightly wound when intact. When they break, the springs unwind, leaving behind a noticeable gap. Don’t try to fix the problem yourself. Instead, contact a local garage door spring repair company for a professional fix.

7. The Springs Appear Rusty or Worn

A wide gap isn’t the only sign of trouble. In some cases, a failing spring may look rusty or worn out. It might also not have coiled back as tightly. Contact a repair technician if you notice a garage door spring doesn’t look right in any way.

8. Noise

A worn or broken spring puts an excessive amount of strain on the garage door. You may hear squealing, groaning, or popping sounds that are hard to ignore. Torsion springs often break with a bang, after which you’re unable to open the door.

9. Cables or Pulleys Are Hanging

It may appear that a garage door cable is loose when the spring that supports it has failed. The cable may be out of place or hang from its normal location. In addition, a pulley can be forced from its regular position.

Call Garage Door Doctor

We provide affordable garage door spring repair and garage door service for residential, commercial, and industrial customers in Indianapolis. A family owned and operated company, we service all types of garage doors and can fix any problem. To request service, contact us online or call (317) 342-4995.