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Must-have Qualities for a Garage Door Company in Indianapolis

Whether you’re looking to invest in new garage doors or you need a reliable company to call for repairs, it can be challenging with so many companies in your area. Fortunately, by understanding the key qualities to look for in a great garage door company, you can choose one that will be trustworthy and experienced to assist you.

Specialty Area

In the garage door industry, there are a few specializations that you need to be aware of. The most common specialties are residential and commercial. Some companies will solely specialize in residential services while others will specialize in commercial garage door services. Additionally, some companies may focus solely on luxury residential doors. You’ll want to select a garage door company that specializes in the specific sub-set that you’re looking for.


A great way to help ensure that a potential company is the right choice is to see if they’re punctual. This means that they call you back in a reasonable amount of time and that they show up on time for your appointment. Most garage door companies will come out to your home to evaluate the state of your current garage door hardware and size up the space for your new door.

If they show up late for your initial consultation and they don’t call, it’s a likely indication that you may want to switch to a more reputable company. A business should be customer-focused and value your time as much as its own.

Warranty Coverage

Your new garage door should come with a warranty. Most warranties will last anywhere between one and five years, depending on the specific product that you purchase. Any reputable garage door company should provide you with physical warranty information so that you can review the coverage policy at your leisure.

Adequate Insurance

What happens if the garage door installer accidentally drops the door on your car? What happens if one of their employees gets injured while working at your house? It’s necessary to speak with any garage door installer about their insurance coverage.

You want to make sure that they’re adequately insured in the event that anything goes wrong during the installation process. Make sure that you’re verifying their limits as you want to ensure that their insurance policy is enough to cover the actual damages that may occur.

Proper Training

Your garage door installer should have technicians that are properly trained to do the job. Each garage door brand typically offers its own factory certification course that technicians can take to ensure they have the proper installation knowledge. Don’t be afraid to ask any garage door company how they train their technicians as you want to ensure they have adequate knowledge to get the job done right.

Notable Awards

Any good garage door company will have picked up awards and accommodations over their years in business. For example, the Expertise award for the Best Garage Door Repair Companies in Fishers points out that a company provides quality service that residents throughout the region trust. You’ll want to check for local, state, and even national awards.

Available 24/7

A good garage door company stands behind their work, and it meets the needs of their clients. Any company that you consider hiring should be available for all of your repair needs. This includes the overnight hours as we all know that when we’re having trouble with our garage, we don’t have time to waste. Whether it’s the inability to get your car out or the inability to close your door, you need an expert that is available 24/7 to respond to your service needs.

Years of Experience

One good way to determine whether or not a garage door company is worthy of your service is to look at their years of expertise. While supporting new companies is a great deed, it could come along with unwanted service mistakes that plague you.

Instead, select a garage door company that has years of experience, which shows that they know what they’re doing. It also ensures that they provide quality service. Companies that don’t provide great service aren’t likely to stay around for long in today’s online review environment.

Good Reviews

In this day and age, it’s so simple to jump online and find companies that have good reviews to their name. With the ability to review a company so easily, many people have jumped to these online platforms, like Yelp and Google Reviews, to provide their opinion about companies they love and hate.

Take a little bit of time and evaluate a company’s online reputation before contacting them. Ensure that they have good reviews from multiple people. If you notice multiple bad reviews that have similar stories, it’s a sign that you should avoid doing business with that garage door company.

They Answer Your Questions

As a consumer, it’s likely that you have various questions about your garage door installation process. Whether it’s determining the benefits of a wood door or understanding how the door functions, any good garage door company will take the time to fully answer your questions. If any company tries to speed through the process or skip over answering your questions, it’s time to consider contacting another garage door company.

They Showcase Prior Work

With pretty much every company having an online website and social media profiles, it’s easy to get the information you need about a company before you ever pick up the phone. Garage door companies that are proud of the jobs that they do will likely showcase their prior jobs. You can typically find these on their website or on social media pages. By reviewing a company’s prior jobs, you can ensure that they match what you’re looking for.

BBB Accreditation

Checking with the Better Business Bureau (BBB) is a way to help determine which garage door companies operate with integrity and ethics in a world with many potential options out there. When a company is accredited by the BBB, it shows that it has been properly vetted and is a trustworthy business to work with.

Additionally, when a business is BBB accredited, it means that they will work with the BBB to solve any complaints that you may have about the company. Businesses that have an A+ rating from the BBB are known to work with great integrity and ethics to ensure that all customer concerns and complaints are addressed quickly.


Any good garage door company will operate with a high level of transparency. This means that they will be clear about any repair and installation costs from the start. You should never have to worry about hidden fees that get tacked on after a service is completed.

Professional Garage Door Installation

Garage Door Doctor is your professional garage door installer servicing the Indianapolis region. We’re here for all of your residential and commercial garage door installation and emergency repair needs. Our experts strive to provide excellent service and because of this, we’ve been featured in the top eight garage door repair companies in Fisher, IN. Call us today to get assistance with your garage doors!