For homeowners, one of the most important homeownership concerns you must manage is the security and safety of your home. When it comes to keeping your house safe from outsiders, garage doors are essential in securing your residence’s perimeter, so servicing them is not something to be taken lightly.
Unfortunately, there has been an influx of fraudulent garage door companies offering unacceptable services or scamming unsuspecting customers out of their hard-earned money. That leaves many homeowners needing help finding legitimate professionals to complete repairs or installations. Below is a guide to help identify fraudulent garage door companies so that you can rest assured that your home will be kept safe by professional, reputable, and reliable technicians.
1. Check Reviews and References
Reviews and references are a great way to find out how a garage door company operates. Ask for references from the company and check online reviews on platforms such as Google, Yelp, or Angie’s List. This should give you an idea of their level of service, track record, and professionalism. Trustworthy companies usually have positive reviews and long-term customers willing to vouch for them and their services.
2. Get the Details
Before signing contracts or paying, ensure you understand the services provided. Ask for an itemized list of services and cost breakdowns to avoid hidden charges or surprise costs down the line. A reliable garage door company should also provide you with warranties on their work and materials so that any issues down the road can be fixed without additional cost. Legitimate companies will also clearly explain their policies on service calls, additional fees, and other potential scenarios related to servicing your garage door.
When getting the details, make sure to also ask about the company’s payment methods. Fraudulent companies often require customers to pay in cash or make payments through untraceable mediums such as wire transfers. Legitimate companies will typically accept credit cards, checks, and other common payment methods.
3. Check for Licensing and Insurance
Garage door companies should be licensed, insured, and registered to operate legally. Check your state’s laws to ensure that the company follows the correct licensing and insurance procedures. A reputable garage door company will provide you with proof of their credentials. If they do not, it’s best to avoid them since they may not operate with integrity or could even be involved in criminal activity.
These licenses and insurance policies will help protect you in case of accidents or injuries while servicing your garage door. Having a licensed and insured company on the job also ensures that they follow industry standards and regulations, which can guarantee the quality of their services.
4. Beware of Door-to-Door Services
No legitimate garage door company will offer door-to-door services. If a technician knocks on your doorstep offering to do repairs or installations, it’s best to decline their services, as this is often a sign that they are not credible or reliable. Legitimate companies will have a physical office and address so that you can check their records and verify the details of their operations before signing any contracts.
Additionally, always ask for credentials and proof of identity. If a company or technician is unwilling to provide these documents, they are likely not who they say they are.
5. Unusually Low Discounts
When a deal is too good to be true, it usually is. Unusually low discounts or promotional offers may indicate fraudulent activity, as these companies will often charge hidden fees and additional costs after completing the job.
Before signing any contracts, shop around and compare rates with other reputable garage door companies. This will give you an understanding of what a fair price should be for servicing and repairs so that you know when a deal is too good to be true. Even if the initial cost appears to be very low, remember that not all costs are upfront. Always read and understand the fine print before making a payment.
6. Your Gut Instincts
Most importantly, remember to trust your gut. If the company makes you uncomfortable, it’s best to look for another, more reputable option. Your safety and security should always come first. If you have doubts or suspicions about a garage door company, it’s best to avoid taking any risks and opt for someone else who can ensure the job is done right.
7. Below-Standard Material Quality
Garage doors are supposed to last for years, so you should always opt for quality materials when installing or repairing them. Low-grade and faulty materials can quickly lead to problems such as broken springs and hardware damage, leading to additional costs in the long run.
Fraudulent companies often use poor-quality parts that will only last for a while. Therefore, choosing a reputable company with good reviews can ensure that your garage door will be serviced with top-notch materials and equipment designed to last.
8. Avoid Companies That Charge for Quotes
Legitimate companies will never charge you to provide an estimate or quote. If a company is asking for payment to give you a price, then it’s best to steer clear and look for another option.
Always ask for quotes and estimates before engaging with any garage door company. This will help you understand the project’s cost and compare prices between different providers. Reputable companies will offer free quotes and estimates, so ensure you know all the costs before signing any contracts.
9. Rude or Unprofessional Employees
The type of customer service you receive is a major indicator of whether or not the company is reputable. Legitimate companies will go out of their way to ensure that you are satisfied with their services, while fraudulent businesses may be unresponsive and unwilling to answer your questions.
If the employees seem rude or unprofessional when dealing with your inquiries, it’s best to look for another option as this can often indicate that their practices are not up to par.
10. No Online Presence
If a garage door company is legitimate, it should have some online presence. This doesn’t necessarily mean that they need to have a website (although this is usually a good sign), but it does mean that you should be able to search for them on Google and see if there are any reviews or testimonials about their services.
Suppose the company has yet to find an online presence that can often indicate fraudulent activity. Always take time to read up on any garage door companies before signing contracts with them. If you are looking for a professional garage door company in the Indianapolis, IN, area, check out Garage Door Doctor for all your garage door needs.
Identifying fraudulent garage door companies can be tricky, but it’s important to ensure that you are dealing with a reputable business before entrusting them with your home. By researching and comparing different companies and using your gut instincts, you can successfully identify any potential red flags and choose a reliable option for all your garage door needs.
At Garage Door Doctor, we are a fully accredited garage door company providing a wide range of commercial and residential garage door services. You can rely on us for garage door replacement, maintenance, and repair at competitive prices. We are fully committed to giving you exceptional service and unrivaled materials. Take advantage of our free consultation by calling us today.